K-031 Japanese horse chestnut 1,600×750×80

Charges other than the product price

Shipping fees will be charged according to the product you purchased and the prefecture of the delivery destination. Please see the product page for shipping categories. The shipping fees for each shipping category are as follows.

*If the item you are shipping is large or you are shipping to a remote island, we will provide a separate quote. Please contact us separately.

●The shipping fees for single boards with three sides measuring 160 cm or less are as follows.

●Items with three sides measuring 161cm to 260cm can be shipped with Sagawa Large Delivery, and items between 261cm and 450cm can be shipped with Yamato Home Delivery Service.

●Shipping charges for table legs are as follows.

Hokkaido: 1,980 yen, Tohoku: 1,320 yen, Kanto: 1,100 yen, Hokuriku and Chubu: 990 yen, Kansai, Chugoku and Kyushu: 880 yen, Shikoku: 770 yen, Okinawa: 1,980 yen

●If you would like to choose cash on delivery as your payment method, please contact us separately.

If you choose to pay by bank transfer, you will be responsible for the bank transfer fee.

●The total product price and shipping charges are shown including consumption tax.

Although we do our best to keep our inventory in order, in the unlikely event that the item you ordered is out of stock, we may cancel your order when we send you the order receipt confirmation email. Thank you for your understanding.

The products on this site include those sold in stores and on other sales sites of our company. After you place an order, we will send you an automatic email with your order information.

The sales contract will be concluded when you receive a confirmation and order acceptance email from our staff. If we are unable to secure the stock, we will contact you.

If we are unable to confirm your payment within 7 days of the order date, your order will be cancelled. Thank you for your understanding.

In the case of obvious product defects, damage due to improper packaging, or wrong delivery, we will accept returns, exchanges, and repairs within 7 days of the product arrival date. If the product is defective, please contact us within one week of delivery.

If the product is damaged, the wrong size, or any other defects are caused by our negligence, we will cover the shipping costs and provide a refund. We will only accept returns if the product is unused.

• When you receive the product, first check whether or not it comes with any accessories (including instructions).
• If you find any missing or damaged parts, please contact us immediately.

We cannot accept returns if the product is damaged or stained while in the customer's possession. Please note that due to the nature of viewing on a computer, the product image may differ slightly from the actual color depending on the screen.

The color of the image is not considered a defect on our part. If you would like to know more about the color, please contact us before purchasing.

*When returning or exchanging an item, you will need to provide a photo to confirm the condition of the item.

*In the case of returns or exchanges, the shipping company cannot collect the product in an assembled state (completed product state).
We apologize for the inconvenience, but please understand that you will need to disassemble and repackage the product.
(Please do not discard the cardboard, boxes, or other packaging materials until you have checked the condition of the product.)

*We cannot accept any compensation for secondary damage caused by product defects.

*In the event of a product defect (including accidents), we will not accept any requests for delivery, removal, installation, assembly, etc.
Please understand this fully and give it some consideration.

We will cover all shipping costs for returning defective products (damaged, incorrect items, etc.).

We will ship your order within 7 days after confirming your payment. We strive to deliver your order within 2 weeks, but in the case of unforeseen circumstances such as out of stock, it may take longer. In that case, our staff will notify you, so please understand.

Delivery will take 1 to 12 days after shipping.
The shipping company will be specified by our company, so you cannot choose it.
Please note that delivery times vary depending on the product and region.

*For large items, delivery will take place after prior consultation with the shipping company.
Please note that if you are not at home on the specified date, an additional redelivery fee may be charged.

If you pay by bank transfer, your order may not arrive on your desired arrival date if your payment is delayed.

Payment Method

Please choose either credit card payment or bank transfer.

Credit card payments are finalized when the product is shipped.

Please make the bank transfer within 7 days of the order confirmation date. We will ship the product after confirming the transfer.

We apologize, but please note that bank transfer fees will need to be borne by the customer.

Payment Deadline

This will be within 7 days after we send you a confirmation email.

Return deadline

We accept returns and exchanges within 7 days of receiving the product. In the following cases, we cannot accept returns or exchanges.

1. We do not accept returns due to customer convenience.
2. If more than 7 days have passed since the product arrived when you contacted us
3. If the product is damaged or soiled during use.
4. If the product is different from what you expected, the quantity was incorrect, or other reasons are due to customer reasons.
5. For products made of wood, if there are any issues related to the characteristics of wood, such as the presence or absence of knots, uneven color, or differences in grain.

・For returns and exchanges, please contact our store and follow the return and exchange procedure provided by our staff.

If you do not follow our instructions, we will not be able to accept returns or exchanges for any reason. We will arrange for a shipping company to deliver the product to you.

・We cannot accept returns using methods other than those specified by our company. Thank you for your understanding.

・We will cover all shipping costs for returning defective products (damaged, incorrect items, etc.).

*Please note that we cannot accept returns for reasons such as "different to the image," "different color," "preference for wood grain," "size does not fit the room," "smell," "texture," etc.

*Sales contracts made on the Internet fall within the scope of the "Door-to-Door Sales Law" established by the Ministry of International Trade and Industry and are considered to be "Mail Order Sales."

*Due to the Mail Order Sales Act, the cooling off period stipulated in the Specified Commercial Transactions Act does not apply. For details, please see the Ministry of Economy, Trade and Industry website.

*Please note that we cannot accept any refunds or returns if more than one week has passed since the product arrived. In this case, shipping and transfer fees will be borne by the customer. Please also note that there are some products that cannot be returned.

*If more than one week has passed since the product arrived, we cannot accept returns or refunds due to initial defects. Once the product arrives, please check the condition as soon as possible.

*We will respond to any requests for replacement due to breakdowns or defects within the warranty period.

*After the product has been shipped, the shipping company will store it for about a week. If the storage period expires, the product will be returned to our store and we will charge you the round-trip shipping fee.

*When returning or exchanging an item, you will need to provide a photo to confirm the condition of the item.

*In the case of returns or exchanges, the shipping company cannot collect the product in an assembled state (completed product state).
We apologize for the inconvenience, but please understand that you will need to disassemble and repackage the product.
(Please do not discard the cardboard, boxes, or other packaging materials until you have checked the condition of the product.)

*We cannot accept any compensation for secondary damage caused by product defects.

*In the event of a product defect (including an accident), we will not accept any requests for delivery, removal, installation, assembly, etc. Please fully understand this and consider it carefully.

Return Shipping Fee

If you wish to return the product for any reason, you will be responsible for the shipping costs. If the product is defective, we will cover the shipping costs.

About receipts

Since we accept payment by credit card or bank transfer, we do not generally issue receipts (to avoid duplicate receipts).

However, if you prefer, we can provide you with an electronic receipt, so please contact us separately.

In the case of cash on delivery, the receipt will be issued by the delivery company and we cannot issue it.

Please use the following documents, such as the statement of charges issued by your card company , transfer details, or transfer records, in place of receipts.

• In the case of bank transfer: Transfer slip or bankbook showing the transfer record
• If paying by credit card: Statement issued by the card company